Our consultancy services focus on performance measurement, decision making and benchmarking based on our Performware™ web-based tools:

Supplier Performance Management (SPM): for measuring, analysing, and managing supplier performance to improve quality, reduce costs, mitigate supply risk, and drive continuous improvement in supply value;

People Performance Management: The Acelero™ specialist HR module will assist you to better manage your people, optimise their overall performance and assist with succession planning and the development of future managers/franchisees;

Store/Franchisee Performance Management: To build sustainable partnerships with their stakeholders, ensure compliance and consistency in brand elements, store components and service delivery, achieve continuous improvement in performance and track changes over time.

The Performware™ platform is a suite of non-prescriptive on-line tools based on traditional Performance Management techniques. They allow organisations to review their business partners and agree on action plans to improve performance and to better manage the often complex relationships - for mutual benefit. It can monitor the performance of key partners for both the “back-end” procurement and “front-end” customer-facing parts of a business, as well as the critical “people assets”, using customised KPIs and importance weightings, with results presented on-line in a dashboard format.